Refund & Cancellation Policy
The Advanced Intelligence & Learning Profile is a digital product delivered on payment. This page explains, in plain English, when we refund and when we don't — and how to contact us if something goes wrong.
What you're paying for
A one-time payment of ₹1,499 (or the regular price of ₹4,999 after the founding cohort of 100 has completed) unlocks your personal Advanced Intelligence & Learning Profile report. Once unlocked, the report is available on your device permanently — you can save it as a PDF, download it as a standalone HTML file, and return to it whenever you like.
Because the report is generated and delivered to your browser the moment your payment is confirmed, it is treated as a digital product delivered immediately under standard e-commerce practice.
When we refund
- Technical failure on our side. If payment succeeded but the report genuinely failed to render for you — blank screen, broken layout, missing sections — we refund in full. Please email us within 48 hours of payment with a screenshot or brief description.
- Duplicate payment. If you were charged twice for the same assessment (e.g. accidental double-click, browser retry), we refund the duplicate in full. Email us within 7 days with the two Stripe receipt numbers.
- Payment charged but no report unlocked. If your payment went through on Stripe's side but the report never opened on your device (e.g. you closed the tab before the redirect completed), email us with your Stripe receipt and we'll unlock your report or refund the payment, whichever you prefer.
When we don't refund
- "I changed my mind" after successful delivery. The report is a digital product; once it has opened on your device, it has been delivered.
- "I disagree with my results" or "I don't like what the report says about me." The assessment is a self-report tool: your own answers shape your scores. If a result feels wrong, the recommended action is to retake the assessment in six to twelve months — not to refund the original.
- You forgot you already paid. Your report unlocks permanently on the device where you paid. It also stays available if you use the same browser. If you can't find your report, email us with your Stripe receipt and we'll help you recover it.
- More than 48 hours have passed and none of the technical conditions above apply.
Discretion
Written policies are guidelines, not absolutes. If your situation doesn't fit neatly into the categories above but you feel a refund is genuinely warranted, write to us and explain. We would rather resolve it than argue about it.
How refunds are processed
Approved refunds are issued back to the original Stripe payment method (card, wallet, or bank). Stripe typically settles refunds within 5–10 business days, depending on your issuing bank. We can't speed this up from our end — the timeline is set by Stripe and your bank.
Payment processing fee is non-refundable
Stripe's payment processing fee (approximately ₹40 on a ₹1,499 transaction, covering card network, processing and INR–AED currency conversion) is not returned to us by Stripe when we issue a refund. This fee is deducted from the refund amount. An approved refund on a ₹1,499 payment is therefore ₹1,459, credited back to your original payment method.
This is standard practice for digital-product refunds where the payment processor's fee is unrecoverable. The exact fee varies by card type — your Stripe receipt shows the precise amount. This deduction does not apply to the technical-failure cases above where our system caused the problem; those receive a full refund and we absorb the fee ourselves.
Cancellation before payment
You can cancel the assessment at any point before completing payment with no consequence — simply close the browser tab. Your answers are saved in your browser only, and no payment is initiated until you click the "Unlock My Report" button on the payment screen and complete Stripe checkout. Once Stripe confirms the payment, this refund policy applies.
Chargebacks
Please contact us before initiating a chargeback with your bank or card provider. Chargebacks cost us significantly more than the transaction itself in Stripe dispute fees, and almost every legitimate refund situation can be resolved faster by emailing us directly. We commit to responding to every genuine refund enquiry within 2 business days.
Contact us about a refund
Email us with your Stripe receipt number (starts with ch_ or pi_) and a short description of the
issue. We reply to every refund enquiry within 2 business days.